The Hidden Cost of Dropped Follow-ups
Every missed follow-up has a cost. Here is how to think about it and what to do about it.
You probably do not track how many follow-ups you drop. Most of us do not. But the cost is real, even if it is invisible.
The Math
Let us do some rough numbers.
Say you are a consultant billing $200/hour. You have 10 warm prospects you meant to follow up with this month. You followed up with 6, dropped 4.
Of those 4:
- Maybe 1 would have become a client
- That client might have been worth $5,000-20,000
You just lost $5,000-20,000 because you forgot to send some emails.
And this happens every month.
The Compound Effect
Dropped follow-ups compound in ways that are hard to see:
Lost referrals: Happy clients refer. Clients you forgot about do not.
Damaged reputation: Being unreliable gets noticed. Word spreads.
Missed opportunities: The best opportunities often come from staying in touch, not from cold outreach.
Weakened relationships: Every dropped follow-up weakens the connection. Eventually, people stop responding.
The Psychology
Why do we drop follow-ups? A few reasons:
Out of sight, out of mind. If it is not in front of us, we forget.
Overwhelm. Too many things to track, so we track none of them.
Perfectionism. We wait for the "perfect" time or message. It never comes.
Discomfort. Following up can feel awkward. So we avoid it.
The Fix
The fix is not motivation or willpower. It is systems.
You need a way to:
- Capture who you need to follow up with
- Be reminded at the right time
- Make the action as easy as possible
That is it. The system does the remembering so you can focus on the doing.
What Good Looks Like
People who are great at follow-ups share a few traits:
- They write everything down immediately
- They set specific dates, not vague intentions
- They do small follow-ups consistently (not big ones occasionally)
- They use a simple system they actually stick with
Getting Started
If you are currently dropping follow-ups, here is how to start:
- List 10 people you should have followed up with but did not
- Set a specific date to reach out to each one
- Do it
Then build from there. The habit matters more than the tool.
Need a simple system? Try Simple - it is built exactly for this.
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